We ship to all of Europe, including the Canary Islands. We also ship outside of Europe to Switzerland, Andorra, Norway, and the United Kingdom. We also ship to the United States, Canada, and Mexico. If your country is not on the list, please contact
All orders without custom or pre-sale products placed on our website benefit from fast processing and shipping, carried out within 24 business hours following the purchase confirmation. All mentioned timeframes exclude Saturdays, Sundays, and public
Below are the detailed rates for shipping fees. We also offer the option to enjoy free shipping based on the order value and delivery address. For more information, please refer to our article: Are shipping costs free?
Shipping costs in our store are free provided that your order reaches a minimum amount, which varies depending on your delivery address. Below are the required amounts to qualify for free shipping. Please note that we do not offer free delivery for p
You need to contact us to request a change of address. Our customer service team typically responds within 24 hours (business days), and requests are handled on a first-come, first-served basis. Each customer is responsible for verifying that all the
Currently, it is not possible to select a pickup point as a delivery option. However, our team is actively working on implementing this service in the near future. It is essential to note that once your order is in the process of delivery, the carrie
All orders that do not include a pre-order item or a personalized item are shipped within 24-48 hours (business days). If you have not received your tracking number, please contact customer service. For orders that include a personalized item, as sta
We send tracking numbers for every order shipped. If the tracking shows that your order has been delivered, you will need to contact our customer service team. Based on the information available, customer service will provide you with all the necessa
If the tracking for your package shows an issue with the delivery address, please contact our customer service. This will allow us to communicate with the carrier and rectify the information accordingly. To streamline the process, please include all
We are environmentally conscious, and to avoid pollution caused by multiple shipments to the same location, we typically ship the entire order at once. If a customer orders multiple items, we ship the entire order once the last product is ready. This
If the delivery address is in a country outside the European Union, the customer automatically becomes the importer. This means that your order is typically held at customs when it arrives in your country, awaiting payment of duties and taxes by the