Do you have any questions? Our customer service team is ready to help you and answer your questions within 24 hours.

HOME

CONTACT US

VELITES SPORT

Where do you ship your products?

What are the delivery times?

What are the shipping costs?

Do you offer free delivery?

How can I modify my delivery address?

Can I choose a delivery to a pickup point?

Why is my order delayed?

My order appears to have been delivered, but I haven't received it. What should I do?

The tracking indicates that my address is incorrect, what should I do?

One of the items in my order is out of stock; can it be shipped separately?

Do I have to pay customs fees?

SHIPPING & DELIVERY

How can I modify or add an article to my order?

How to cancel my order?

Where can I find my order number?

I haven't received the confirmation email for my order, what should I do?

My order arrived incomplete, how to resolve this issue?

When will I receive my Hybrid 1.0 shoes?

ORDERS

What is your return policy?

Is there any cost for returning a product?

RETURNS & REFUNDS

What are the warranty policies?

What are the warranty policies? copy

How to set up my jump rope?

What are the differences between the Fire 2.0 and the Earth 2.0?

How much weight can the Earth 2.0 handle?

Where can I get the screws for the Fire 2.0?

JUMP ROPES

PRODUCTS

What is a Pre-order?

PRESALES

How to Become a Partner?

PARTNERS

Why are my points pending?

I mistakenly converted my points, can you cancel the generated discount code?

Can I give my points to someone else?

ACCOUNT & REWARDS

All articles

Categories

SHIPPING & DELIVERY

ORDERS

RETURNS & REFUNDS

PRODUCTS

PRESALES

PARTNERS

ACCOUNT & REWARDS