My order appears to have been delivered, but I haven't received it. What should I do?Updated 8 months ago
We send tracking numbers for every order shipped. If the tracking shows that your order has been delivered, you will need to contact our customer service team.
Based on the information available, customer service will provide you with all the necessary details to help you retrieve your package.
If no information is available, we will contact the carrier and an investigation will be opened. Please note that the resolution process may take between 8 and 10 business days.