How to cancel my order?Updated 6 months ago

Before confirming an order, we advise customers to ensure that their entire order is correct and free of errors (size, color, etc.). Once the order is confirmed, we assume that it is correct.

We understand that there may be situations where you want to cancel your order. In such cases, you should contact us. Customer service responds within 24 business hours and in the order received. This means that even if you contact us immediately after placing your order, we cannot guarantee that the cancellation can be processed.

If the cancellation cannot be made before the order is shipped, you will need to return the item, and the return shipping costs will be your responsibility, according to the return policy.